Contact
Last updated October 7, 2026
We usually reply within a few days.
You can also send suggestions and bug reports straight from here, without leaving an email address.
Who runs HowFarOff?
HowFarOff is run by Patrik Björklund as a sole trader in Sweden. Patrik Björklund is also the data controller, which means he is responsible for how your data is handled.
Common questions
I forgot my PIN
Email us with your account name. Accounts have no email address, so we need another way to see that the account is yours: include the date of your latest game, how many games you have played and one more number from your profile, such as Exact answers or Podiums. Pick a number above 1, since 0 and 1 are too easy to guess. If the details match, you get a new PIN in our reply and the account is logged out on all devices. We never ask for your old PIN.
If the account has only one game, or none, there is nothing that only you would know. Then we cannot give it a new PIN, and you will need to create a new account.
There is a mistake in a question
Tap Report a problem below the answer while the question is shown. If you spot it later, choose Error in a question in the feedback form and describe the question. If you know the right answer, feel free to tell us where you found it.
I want to see or delete my data
Email us with your account name and tell us whether you want a copy of your data, your account deleted, or both. To know the account is yours, we reply with a code that you send back to us through the feedback form while logged in. If you have forgotten your PIN, we do as in the question above. You will get an answer within one month.
When the account is deleted, your profile, statistics and achievements are removed. Your placings in games with other people remain under an anonymous name, so their results do not change, but they can no longer be linked to you.
If you play as a guest, without an account, the name you entered is deleted automatically 30 days after the game. If you sent feedback with a reply address, you can email us from that address and ask us to delete it.
Purchases and refunds
Host passes are one-off purchases that do not renew. Haven't used the pass, or did the game act up? Email us within 14 days of the purchase and we will refund you. Include your account name and the email address you paid with. The prices, the right of withdrawal and what to do if something is wrong are in the purchase terms.